Essential rights under Directive (EU) 2015/2302 transposed into the tourism code travelers will receive all essential information on the package before concluding the travel package contract. The organizer and the retailer are responsible for the proper performance of all travel services included in the contract. Travelers are provided with an emergency telephone number or contact details for point person contact with the organiser or retailer. Travelers may transfer their package to another person on reasonable notice and possibly subject to additional charges. The price of the package can only be increased if specific costs increase (for example, fuel prices) and if this possibility is explicitly provided for in the contract, and can not in any case be modified less than twenty days before the start. the package. If the price increase exceeds 8% of the price of the package, the traveler can terminate the contract. If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction if the corresponding costs are reduced. Travelers may terminate the contract without paying a resolution fee and be fully reimbursed for any payments made if any of the essential elements of the package, other than the price, undergo a significant change. If, before the start of the package, the professional responsible for the package cancels it, travelers have the right to obtain the refund and compensation, if any. Travelers can resolve the contract without paying a cancellation fee before the start of the package in the event of exceptional circumstances, for example if there are serious security issues at the destination that are likely to affect the package. In addition, travelers may, at any time before the start of the package, terminate the contract by paying appropriate and justifiable cancellation fees. If, after the beginning of the package, important elements of it can not be provided as planned, other appropriate services must be offered to travelers at no extra charge. Travelers can resolve the contract without paying a resolution fee when the services are not performed in accordance with the contract, it significantly disrupts the execution of the package and the organizer does not solve the problem. Travelers are also entitled to a price reduction and / or compensation in case of non-performance or poor performance of the travel services. The organizer or retailer must provide assistance if the traveler is in difficulty. If the organizer or retailer becomes insolvent, the amounts paid will be refunded. If the organizer or the retailer becomes insolvent after the start of the package and if the transportation is included in the package, the repatriation of travelers is guaranteed. PERFECTSTAY.COM has taken out insolvency protection with GROUPAMA ASSURANCE-CREDIT. Travelers can contact this organisation by writing to Groupama Insurance Credit, 8-10 rue d'Astorg, 75008 Paris if services are denied because of the insolvency of PERFECTSTAY.COM. if services are refused to them due to the insolvency of PERFECTSTAY.COM. Directive (EU) 2015/2302 transposed into national law https://www.legifrance.gouv.fr/

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