If you have difficulty opening the documents, you can download the following software:

IMPORTANT: It is mandatory to print these documents and present them to the service providers (hotel, transfer, activity, etc.) on the day of your departure/arrival. Otherwise, you may not benefit from the booked services.

If you wish to add extra baggage, you can do so during the online check-in process available between 48 and 30 hours before departure, depending on the airline you are travelling with.

We will send you all the information about online check-in as soon as your booking is paid in full in the email entitled "Your travel documents".

We can also offer you this service for a fee of €25 and invite you to make your request from your customer area > FAQ & Contact > Click on " I want to contact you "> I have a booking-related request > I have a question about luggage.

You can also go to the company's check-in counters with the itinerary that we sent you by email with your travel documents or that you can find by clicking here.

IMPORTANT: Some low-cost airlines require you to edit your boarding passes before going to the airport. Otherwise, these carriers may ask you to pay additional fees.

We recommend that you visit the "online registration" or "online check-in" section of the company's website to check.

To register:

1. Note the airline reference mentioned on the document "Flight Itinerary" attached to your email "Travel Documents" (Note: Do not confuse it with the PerfectStay booking number which begins with 2);

2. Click on the name of the company you are travelling with, Check-in section:

Air Nostrum: at the airport only

Jet2.com: "Manage My Booking" section

Norwegian Air: "Travelling with us" section > "Check-in and boarding"

Nouvelair Tunisie: at the airport only

Qatar Airways: "Journey" section > "Checking in"

Ryanair: Section Reservation number. For the email address, please enter yourbookingnumber@supplier-booking.perfectstay.com (example : 2000001@supplier-booking.perfectstay.com)

Ukraine International Airlines: Online check-in and printed boarding passes are mandatory.

Volotea: "Your booking" section > "Check-in online".

Vueling: if the email address is mandatory, please enter airlines@service.perfectstay.com or yourbookingnumber@supplier-booking.perfectstay.com (example : 2000001@supplier-booking.perfectstay.com)

Dominican Republic: Any entry or exit from the Dominican Republic is subject to a form that must be completed prior to departure or arrival. This form can be accessed from the following link: https://eticket.migracion.gob.do/, and generates a QR code that must be presented to enter or leave the territory. This procedure is free of charge.
For travellers to Santo Domingo, it is advisable to select "Santo Domingo de Guzman" to identify the districts of the capital.
Note that it is no longer possible to complete this form at the airport ("papel azul" / "blue paper"). The Dominican authorities apply a fine of $80 if the QR code is not presented.

Jamaica : You must complete an Online Passenger Declaration Form, also known as an Electronic C5. Paper forms will no longer be accepted.

You can find the form here.

If the lead passenger is travelling with a spouse or children under the age of 18 years, they can complete one declaration form. For everyone else, they will need to complete their own form.

The online form is mandatory for all travellers to Jamaica, and we encourage customers to complete it prior to arrival.

You must apply for an application for an entry permit to enter the territory called ESTA at least 72 hours before your departure date.

ESTA is required even for short transits and transfers in the U.S.

For more information and to make your request, click here.

Zanzibar: Please be advised of a change in regulations concerning travel to Zanzibar. Foreign visitors to Zanzibar are now required to take out travel insurance upon arrival (up to 92 days' stay in the islands). All foreign visitors must take out mandatory travel insurance at a cost of US$44 per person directly from the website of the national insurer, Zanzibar Insurance Corporation, prior to arrival: www.visitzanzibar.go.tz. To learn more about the new requirement, please click here: https://visitzanzibar.go.tz/faqs.